Complete shipping instructions as to carrier and routing should be included with the order. If no routing is specified (or if "best" routing is requested) Garnier Thiebaut Inc will select an appropriate carrier.

Garnier Thiebaut Inc is not responsible for delays, failure of delivery, loss or damage in transit or storage.

In the case of loss during shipping, the Purchaser must save all original cartons and shipping materials for inspection by the carrier. The Purchaser should file claims directly with the carrier. Be advised that most carriers require that claims be filed within 15 days and that damaged goods be kept in the original package.

As inventory levels can fluctuate due to allowances or shortages, Garnier Thiebaut Inc reserve the right to make partial shipments as product/fabric is available. Invoices for such shipments are to be paid for shipments made.


A purchaser which believes any Garnier Thiebaut Inc products to be defective or incorrectly shipped should contact Garnier Thiebaut Inc at 1-888-812-6670. Customer satisfaction is our top priority and we will work to resolve any reasonable complaint. No claim may be made after a product has been cut or finished to order.

Claims must be made in writing within 2 weeks from date of receipt of order. All claims for shortages must be made to GarnierThiebaut Inc within 5 days of delivery. Claims not made within five days of delivery may not be honored by Garnier Thiebaut Inc.

GARNIER THIEBAUT INC will not be responsible for any costs other than those billed by Garnier Thiebaut Inc


No product may be returned without Garnier Thiebaut Inc's prior vvritten consent. Unauthorized returns will not be accepted. A handling charge may be charged on all approved returns, which must have a GarnierThiebaut Inc Return Goods Authorization form attached. A 20% restocking fee, and both original and return shipping and handling charges for all goods returned, will be charged.