Frequently Asked Questions

 

Orders

I have a question regarding my order. What should I do?

When you login to your account you can see if your order has already shipped and what the tracking number is. For all other questions regarding your order, please contact Customer Service at info@gtlinens.com or 1.888.9.LINENS ext. 109 or 1.888.812.6670 ext. 109 (Monday-Friday 9am-5pm EST). If you need an order rushed and delivered by certain date, please contact Customer Service BEFORE placing the order to confirm your options.

Need to confirm delivery date for your order?

Orders typically ship within 2-7 business days. You can see if your order has shipepd and get tracking information by logging in to your account. If you have any further question, please email or call us.

Can I order a style that has been discontinued?

Please contact Customer Service at info@gtlinens.com or 1.888.9.LINENS ext. 105 for any inquiry regarding discontinued items. Our Customer Service team will assist you in checking availability.

Will my purchase be subject to sales tax?

If you are able to provide a resell certificate, your order will not be subject to sales tax. Otherwise, sales tax may apply depending on the state the order will be shipping to.

One of my items is damaged, defective or incorrect. What should I do?

We are very sorry for the inconvenience. Feel free to reach our Customer Service at 571-257-3392 (Monday-Friday 9am-5pm EST) or chipi@gtlinens.com. We are here to help you.

How true is the color of a product appearing on my screen?

Please be advised that colors look different on screens, and might not represent the true color of the actual product.

Why am I not receiving Order Confirmations or Shipping Notifications?

Please review your Bulk, Spam and Junk folders and make sure the emails are not going there. If they are, please mark as NOT JUNK and add the domain to your trusted domains list.


Payments and Privacy

What forms of payment do you accept?

For wholesale accounts, we accept Visa, MasterCard, and Discover (no American Express), checks or wire transfers. First order is always on Prepay terms.

What currency are your prices in?

All prices are in USD.

Are my online purchases from Garnier-Thiebaut secure?

Ordering online from Garnier-Thiebaut is safe. All data is encrypted using Secure Socket Layer (SSL) encryption technology. Our credit data processing is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).


Account

I can't log in or access my account. What should I do?

We are very sorry for the inconvenience. You can try to reset your password or feel free to reach us by email or phone. We are here to help you.

 


Product sizes and Care instructions

Will the product shrink?

Please refer to our Wash & Care instructions.

How do I make sure I am ordering the correct tablecloth size for my table?

Please refer to our Tablecloth size calculation instructions.

How should I wash my linen?

Please refer to our Wash & Care instructions.


Bed Linen

What is the difference between Percale and Sateen?

Sateen sheets have a really soft hand, with a silky smooth surface and a slight sheen. They are usually a little warmer than Percale sheets.
Percale bed linen has a crisper feel and matte finish. It is lighter weight and more breathable.

How deep are your fitted sheets?

Our fitted sheets are usually 15" deep, and can stretch up to 17".

What is the thread count?

The thread count is the number of threads woven in a square inch of fabric. The higher the thread count, the warmer, softer and denser the fabric will be. However a higher thread count does not necessarily mean a higher quality sheet.

What does ELS Cotton mean?

ELS means extra long staple cotton. At Garnier-Thiebaut, we manufacture our products exclusively with extra long-staple cotton because it is the strongest and finest cotton fibers. It ensures a better feel and a longer durability for our products.


Table Linen

What is the Green Sweet treatment ?

This patented eco-friendly treatment protects your linens against spill and stains, without altering the look and feel of linens. Enjoy the look and soft feel of cotton linens, without worrying about stains.

What is the difference between our coated cotton and Green Sweet stain resistant treatments?

The main difference between these two treatments is the way they feel. Green Sweet has the soft feel of cotton, while our coated cotton is a little stiffer due to the 2 layers of acrilyc coating. For everyday or outdoor use, we recommend our coated treatment which can easily be wipe cleaned. Prefer Green Sweet for special occasions or for the dining room.

What is the difference between standard and high thread count in Table linen?

High thread count patterns have finer details and more sheen than regular thread count patterns.

Can I buy fabric by the yard?

Yes, fabric by the yard is available for all our allover patterns (patterns starting with the word "Mille"). Please contact Customer Service at 888.812.6670 ext.109 to order directly.

What is an allover pattern?

An allover design is a running pattern which means that it doesn't have a beginning and an end.


Bath Linen

What is the GSM?

GSM is the short for grams per square meter. The number refers to the density of the towel. The lower the number, the lighter and thinner the towel. The higher the number the denser, heavier and more absorbent.